By Anee U. Godwin 

Passengers at the Benue Links park in Area 1, Abuja, have accused staff of enforcing a cash-only payment system and imposing additional charges on electronic transfers. The allegations have sparked public concern over transparency and customer service standards at the state-owned transport company.

Concerns are mounting over the operations of Benue Links Nigeria Limited at its Area 1 park in Abuja, following allegations of sharp practices and poor customer service.

A visitor who claimed to have verified the situation firsthand described the claims as “undiluted truth,” raising questions about why a government-owned transport company of such scale allegedly lacks functional electronic payment systems.

According to the account, passengers are reportedly required to make payments strictly in cash for ticket reservations. Those opting for bank transfers allegedly incur additional charges, a practice that has triggered complaints from customers.

Further allegations suggest that a Point of Sale (POS) operator situated near the park is frequently used for cash withdrawals, with claims that the operator is linked to a staff member. This arrangement, passengers say, adds unnecessary stress and financial burden on travelers.

In addition to the payment concerns, some customers have accused staff at the terminal of being “aggressive, insolent, and impolite,” raising broader concerns about customer relations and service delivery.

Multiple passengers reportedly expressed frustration over the situation, calling on the Benue State Government and the management of Benue Links to urgently investigate the allegations and implement reforms.


As of press time there has been no official response from the management of Benue Links Nigeria Limited regarding the claims.